Our Service and Quality Guarantees

Your  PC Doctor is committed to providing honest and accountable IT repairs & support services to our clients. We have many satisfied clients and years of experience to prove this. Our guarantee is designed to promote quality of service and peace of mind in the fact that you are receiving the best computer repair services in Vancouver and lower mainland with no risk to you our valued client!

Virus removal

These little nasty viruses are a growing problem. To be safe and protect yourself. We quarantine & destroy them. GNS Computers enables safer future surfing by fixing the damage of your operating system and installing our suite of security software including, antivirus protection, and spyware removal. Even though your system seems to behave ok at the moment, are you sure no one is secretly recording your keystrokes on your keyboard Called (Key loggers) Maybe now is a good time to book a regular service call.

Networking / Internet

You have many computers in the house? A network allows your computers to share files, even sharing a printer, and your Internet connection. Not like messy cables? Go for wireless technology. Wireless network connection is perfect for people who want to connect laptops and desktop computers. Go wireless and its safe and secure.


If your in doubt back it up. Protect all your important documents and files before disaster strikes. GNS computers offers various painless solutions to help keep those precious files safe. We can also help recover lost files resulting from hardware malfunctions, software conflicts, or viruses.

Internet security

Are your neighbors or anyone else using your wireless internet without you knowing? It happens. If you do not download the latest  updates for Windows, and you dont have a firewall, you should! A firewall keeps intruders from sneaking into your computer and accessing your private data files. Firewalls  can alert you when spyware programs attempt to transmit your sensitive information over the net. Also, firewalls are crucial in this day of age.

Computer crashes/freezes Eg. Blue screen crash?

Do you get or have gotten the blue screen? error messages, lockups and misbehaving programmes are all the signs you are due for a maintenance service for your computer. We can repair and fix your system and get it running at peak performance again, remove the dust inside of your PC. You wouldn't think twice about changing the oil in your car on a regular basis - avoid stress by keeping your computers running at peak performance. All computers need service just like your car otherwise it dies out. Let GNS computers take a look at your PC.

Hardware upgrades

Are you looking for advice, Did you try your local PC shop and now confused and tired of pushy sales people? Let us help you select a new computer and set it up for you. We can help you select the perfect computer for just what you need to work on. We can transfer all of your important data from your old computer to your new one. Or transfer your PC files to your laptop. We can even breathe new life into your old PC by upgrading some of its key components Hardware. Or even if your system is fairly new, you may need a few enhancements to better use your growing collection of digital photos, movies, or video game files. We can also help you set up your printer, camera or scanner or any other hardware device to ensure that it works properly with your PC.

gns computers services

Is your computer slow and sometimes stops working? Do you get a instant restart when in the middle of working or gaming, we can help you get it going like as new again. You will be surprised of how computers slow down over time and we can help you get it back running quick again. 


No Fix No Fee” Guarantee

The PC Doctor “No Fix No Fee” Guarantee means if you call us to fix a problem and can’t find a  fix or repair, we dont charge you anything even if we come to your home or work.

You should know that often the solution to your problem might be that you need to upgrade your software or hardware, which of course is likely to involve you spending money . If for any reason you are unable to follow our situation or advice, then the guarantee does not apply unfortunately but for everything else, you are covered.

30-Day Satisfaction Guarantee

Our 30-Day ensures that your system remains healthy for at least 30-days after each visit or service from us. If you do have any issues notify us straight away and we will book the same technician to come out on the next available appointment. If its the same problem that has reoccurred then you will not have anything more to pay so it’s on us! we will keep fixing it until you have no problems.

Off course, any new or unrelated problems are not included in the guarantee, but we will try our best to look after your computer problem.